Learn how Stratus360 helped ECCU transform from a transactional culture to a relationship based culture

ECCU is a global credit union that wants to be known as “the easiest financial institution to do business with.” It’s all about the member experience. In conjunction, they wanted to ensure that their team members also had the best processes and tools available; ensuring strong user adoption. To help with the transition, they have migrated from a transactional to a relationship based culture. Listen to how Stratus360 and Salesforce have helped develop the tools to successfully facilitate their change.

 

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Stratus360 eliminated 9 different systems that front line staff would have to use and replaced it with ONE solution based in Salesforce